71% of CX/BX marketers
can’t quantify how experience improvements drive business
metrics.
Total Experience Intelligence TXI:
Brand experience with precision ROI
In the past marketers struggled to get fluent, data-powered insight that connects brand experience to brand performance, and it stopped them delivering growth.
Fluency’s Total Experience Intelligence (TXi) combats this by using advanced diagnostics and diverse data from across the customer journey. Clients pinpoint exactly where to invest to drive business outcomes. Its goodbye guesswork, hello results.
See the true customer picture
Data Siloed to
Dynamic & Connected
Without diverse data, it’s impossible to accurately measure customer experience. TXI connects 50+ interaction, perception, and outcome metrics along the funnel, plus first party (1P), thrd party (3P) and zero party (0P) data, to truly capture what people see, say, think, feel, and do. TXI allows our clients to se the true customer experience picture.
Untargeted Investments to
ROI Optimised
True understanding of BX/CX requires a wide-lens, data diverse category view across the funnel. TXI is a user-friendly platform creating a single source of truth for clients, with micrometrics that unlock KPI performance alongside the role of brand promises & perceptions.
Reporting Tool
Strategy & Evaluation
Our sophisticated, breakthrough Experience Mix Modelling tech within TXI uses econometrics to deliver high quality foresight that supports targeted and optimised decision-making. It ends the guesswork, driving at quantified, focused, measurable interventions that drive business results.
48% growth in 3 years
Brands that measure exposure, activation and engagement are growing fastest – but incredibly under half of marketers measure all three metrics
It’s time for a dynamic customer view.
65% of CX/BX marketers
can’t identify the operational metrics that drive CX perceptions.
It’s time to connect the dots.
71% of CX/BX marketers
can’t quantify how experience improvements drive business metrics.
It’s time to drive results.
Why TXi?
- Syndicated Panel Data
- Economics Data
- Social Data
- Influencer Data
- Psycholinguistic Data
- Psychographics Data
- Preference Data
- Behavioural Data
- Brand Tracking
- Journey Data
- Sales Data
- RFM ecomm Data
Request a demo
Learn how we can make your business data fluent.
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EMEA
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Americas
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Asia
50 Mohamed Sultan RdSingaporeOffice
#02-08 Singapore 238999
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UAE
1404, Al Thuraya Tower 1DubaiOffice
Dubai Media City
PO Box 62614, Dubai, UAE